1. This policy sets out the returns policy for goods or services purchased through the online store operated by Heyday Footwear (UK) Ltd
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 7 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days.
7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
'True genuine comfort is priceless especially when it comes to shoes. I am truly stoked that I was introduced to heyday footwear. Awesome shoes for bodybuilders and lifters alike. Excellent support along with superior comfort and build quality. Just as important for some of us is style. Heyday has certainly delivered in all of those departments. I'm not a rep nor am I a sponsored endorser. I am just a bodybuilder that appreciates a good thing when I see it.'
Best gym shoe ever!! Wore these for the first time to a bootcamp. Wasn't sure how that was going to go because I have very sensitive feet (orthotics/falling arches). But I was happily surprised. They were so comfortable and light!! I love that these shoes provide stability, support, and flexibility. They give me an edge when training hard especially with mixed cardio/weights. Only shoes I'll ever buy!!
'This was my first pair of Heydays and from the second i saw them i loved them. I get so many compliments about them as they are really one of a kind which i love. I hate seeing others at the gym with the same shoes, i love the limited edition to make them original plus it allows for numerous different releases from heyday for styles and colours. These are the comfiest shoes ever specifically for leg day. They have honestly improved my posture and strength, starts from the base up right. They also look amazing out of the gym with a pair of jeans.'